Frequently asked questions

Our Starter kit cashless costs €450 per event, for up to 5 devices, closed loop or open loop. YZY Ticket ticketing costs €0.49 per ticket, excluding bank charges. The Professional and Enterprise plans are priced to measure, based on transaction volume, the number of points of sale, the terminals required and the options. See our plans.

Yes, absolutely. Our solution is fully flexible: you can accept bank cards (Visa, Mastercard) on our terminals, QR code payment, or a 100% cashless system using dedicated media (wristbands, cards).

This hybrid approach means you never lose a sale while still benefiting from the speed of contactless. As every event is unique, we configure these options with you during preparation.

Yes. A festival may use its own means of payment, provided the public can obtain it with cash or electronically and the rules are clearly announced. Read our guide.

Attendees request a refund of their balance online after the event, with fees announced in advance. In 2026, 86.7% of refunds processed with YZYflow already met the €1 cap set out in the bill.

Absolutely. Our modules are designed to work on their own or together. You start with what suits you and add other modules when you need them.

Yes, YZY Ticket integrates with your website or your app.

Yes, with a capacity limit per time slot: the ideal option for museums, tours and workshops.

Yes: YZY Ticket creates all kinds of packages (day passes, weekend passes, family packs, VIP access), and YZY Access limits the number of entries per ticket.

You can: a network connection is essential for our solution to work properly, and you are free to set it up yourself or entrust it to the provider of your choice.

But you don’t have to deal with it: YZYflow provides and guarantees your event’s network, whatever its size. Satellite and fibre, wireless relays, 4G backup and UPS units: see how our network works.

Yes, and for rental only: mobile terminals, fixed POS stations and top-up kiosks, according to your needs. Discover our hardware.

Our network has three levels of backup: if the satellite fails, fibre takes over; if a relay is cut off, its 4G router takes over; and if that is down, each device switches to its own 4G, with multi-operator SIM cards (Proximus, Orange, Base).

Sales carry on, and in the event of a power cut, the UPS units and terminal batteries take over. Discover our network.

Yes. Phone support is included in all our plans, from 9am to 5pm. Outside these hours, it remains available 24/7 as a paid option.

If you wish, our team can also be on site, from set-up through to closing.

Our team supports you from configuration through to the event. A dedicated project manager can also be assigned to you: depending on your project, and on whether or not it is our first collaboration, the choice is yours.

Our offices are in Wavre, Avenue Lavoisier 18A. We support events throughout Belgium.

YZYflow acquired Emisys and builds on more than ten years of hands-on cashless and ticketing experience in the field.